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Thanks to Public Citizen, Alitalia gives up and Alitalia airlines consumer complaints lost luggage baggage unresolved customer travel no reimbursement air travel JFK Goa Europe Asia India North America its lawsuit against Porta.

Alitalia's C.E.O., Domenico Cempella steps down.




"Alitalia was nuts to try to bully an unhappy passenger into closing his AlitaliaSucks.com Web site. It then compounded the error by taking the passenger to court. The trial judge, however, was brilliant: He demanded a top Alitalia official appear in court. Alitalia then promptly dropped the suit."

- Joe Brancatelli



"... I did want to offer you my praise and congratulations for standing up and fighting Alitalia, and winning! Getting them to back down on their suit against your web site was a major victory for the little guy wronged by big business. You can bet that, as a result of Alitalia's actions against your web site, I will certainly try to avoid EVER traveling on Alitalia!"

- Stuart D. Allsop, Santiago, Chile

Alitalia "repeatedly fails to resolve lost baggage claim as promised".


14 West Main Street
Earlville, NY 13332

October 26, 2000

Certified article #Z411606823


Attn: Armondo DiFilippo
Alitalia Customer Relations Office
666 Fifth Ave
New York, NY 10103

RE: BOMAZ12444

Dear Mr. DiFilippo

I am writing with regard to my lost luggage. I first want to point out that the purpose of my trip to Goa was to be the best man in a formal Indian wedding that began on Sunday and concluded on Thursday.

I only wish you could understand the humiliation and embarrassment that I experienced as a result of trying to explain why at a black tie event, I had only the 2 day old, smelly, dirty clothes that I put on when I left New York almost 2 days earlier.

All 200 guests from around the world knew that Alitalia lost my baggage and my formal wear that I was expected to wear starting on Sunday.

When I reported the loss to Alitalia officials in Bombay, I was asked to wait for 10 minutes for incidental expense money to be disbursed. I waited for 2 hours only to be told to wait 10 more minutes. I was exhaused, my taxi was threatening to leave, and the Alitalia official offered me a First Aid Kit in lieu of the money. I left after 2 and one half hours after being told that my luggage and the expense money would be delivered to the Taj Exotica - my hotel in Goa.

The Goa Alitalia office never contacted me, so I called on Monday and was promised a call back. This never happened. I called again on Tuesday, to be told that I would be paid for my expenses in Bombay and that Alitalia was still looking for my bag.

I quickly purchased more clothes that were poorly fitting and not really suitable for the events of the wedding. I was embarrassed, angry, and very upset.

When I arrived in Bombay, I presented the Alitalia officials with my receipts, but I was not paid as as promised by the Alitalia officials in Goa. They told me I would definitely be paid when I arrived at JFK and that they put notes in the computer so that this would be done quickly. When I arrived at JFK with my receipts, I was not paid as as I was promised in Bombay by Alitalia officials and was told that this could take up to 6 months to resolve.

Not only was my trip ruined, but also my best friend, his family, his wife and his wife’s family were put in the awkward, uncomfortable position of trying to find appropriate formal wear for me for each of the four days of their special event – adding more stress to an already stressful event at the very last minute.

I ask that Alitalia refund the cost of my ticket, return my luggage (or pay for the contents, including the cost of the luggage) and pay the expenses I incurred in Goa as a result of Alitalia losing my luggage.

I hope that this is handled within 35- 40 days as promised to me.


Angrily,

 

William Porta

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